Delivery and returns

1. Definition

Delivery corresponds to the transfer of physical possession of the goods to the consumer.

2. Shipping time

Under normal conditions, the professional seller will process orders from Monday to Friday, excluding public holidays. House of Peau undertakes to dispatch orders within 24 working hours of validation, subject to stock availability.

3. Delivery times

Once prepared, the order will be entrusted to La Poste Colissimo or Mondial Relay, at the customer's choice, for delivery within 2 to 3 days in Metropolitan France or Belgium.

For orders to DOM TOM or abroad, La Poste or its subsidiaries will also be used, with delivery by their local partner. Delivery times vary according to the region or country of delivery.

In order to facilitate the delivery of the parcel by the carrier, the customer undertakes to take the necessary measures, such as ensuring that the name is visible on the letterbox and providing a key code or telephone number.

4. Late delivery

In the event of late delivery exceeding 5 working days, the customer must inform House of Peau customer service, who will take the necessary measures.

5. Place of delivery

Products are delivered to the address specified by the customer on the order form.

6. Conformity of products

In the event of non-conformity of the product with the order, the consumer must address a complaint to the professional vendor in order to obtain replacement of the product or, where appropriate, rescission of the sale.

7. Transfer of ownership

From the delivery date indicated on the order form, ownership of the product is transferred to the purchaser, unless full payment of the price has not been received at the time of order.

The consumer has a period of fourteen (14) days from receipt of his order to return any item that does not meet his expectations, requesting either an exchange or a refund, subject to the following conditions:

1. Sealed products : Products with a security seal (e.g. a warranty sticker) can only be returned if the seal has not been broken or removed.
2. Opened or unsealed products: For reasons of hygiene and health protection, no returns will be accepted for products that have been opened or unsealed, or whose integrity cannot be verified, in particular Algae Jelly Masks.

To exercise his right of withdrawal, the consumer may contact our customer service department directly from our website, in the "Contact us" section. An acknowledgement of receipt of the withdrawal will be sent immediately on a durable medium, such as an e-mail, to confirm that the request has been taken into account.

Return costs: Return shipping costs are at the customer's expense, except in the event of an error on our part (defective product or preparation error).

Returned items must be in their original condition and complete, allowing them to be sold as new. Any product opened or damaged by the consumer will not be accepted for return.

In case of retraction, House of Peau will proceed to the full or partial refund of payments received, either by re-crediting the credit card or Paypal account of the consumer. Reimbursement may be deferred until receipt and verification of the products by House of Peau. Processing time is between 5 and 10 working days after receipt of returned items.